This Privacy Policy explains how MapleGrid ("we", "our", or "us") collects, uses, and protects information about visitors to our website maplegr.com ("Site") and clients who engage our services.
1. Information We Collect
- Contact information you provide through forms, email, or phone, such as name, business email, company, and phone number.
- Project information you share when requesting a consultation or quote.
- Technical information automatically collected when you visit the Site, such as IP address, browser type, and pages viewed, via standard web logs and cookies.
2. How We Use Information
- To respond to inquiries, schedule consultations, and provide requested information.
- To deliver, support, and improve our services for clients.
- To send transactional communications (such as project updates and invoices).
- To improve the operation, performance, and security of the Site.
- To meet legal, regulatory, accounting, and tax obligations.
3. Legal Bases for Processing
Depending on your location, we rely on one or more legal bases to process your information, including your consent, our legitimate interest in operating our business, and compliance with legal obligations.
4. Sharing of Information
We do not sell personal information. We share information only with: (a) service providers that support our operations (such as email, hosting, and analytics providers) under written agreements; (b) professional advisors such as accountants and legal counsel; and (c) authorities when required by law.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. Contact form submissions are typically retained for up to 24 months unless an active engagement requires longer retention.
6. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission over the Internet is fully secure, however, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain processing of your personal information, and to object to processing or request portability. To exercise these rights, contact us using the details below.
8. International Transfers
MapleGrid is based in the United States. If you access the Site from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
9. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children.
10. Updates
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
11. Contact
Privacy requests and questions can be sent to sales@maplegr.comor by mail to MapleGrid, 301 Grant St, Pittsburgh, PA 15219, United States.